Home > FAQ
Overview
Retweeting
Promotional Tweet
Troubleshooting
What is Team?
Team = Twitter account connected to RoundTeam. Team makes actual retweets. It may or may not be the same account, which was used to sign-in to RoundTeam. See "How do I link several Twitter accounts to my dashboard?" for more details.What can I retweet with RoundTeam?
You can retweet #hashtags, @mentions, keywords, phrases from the following categories:- Followers – items from this category will be retweeted from all followers of a Team. Use this category to build Community on Twitter
- Followed – items from this category will be retweeted from those Twitter accounts, which Team follows. Use this category to aggregate updates.
- Everyone – items from this category will be retweeted from all Twitter. Be careful, Twitter blocks accounts for high volume of re-tweets.
- Lists – this category provides the most accurate way to aggregate updates from a specific group of Twitter accounts – Twitter List. Refer to the full Lists guide for more information.
- Filters – each retweet item can be further fine-tuned by applying various filters.
Be aware of retweeting popular items from all Twitter pitfall.
One of the main RoundTeam purposes is to Build Communities on Twitter.
What retweet item is valid?
You can retweet #hashtags, @mentions, keywords, phrases.- Hashtag should be at least 2 characters long. For example, #SF is a valid hashtag.
- Mentions should be between 1 and 15 characters long, so even @a is a valid mention.
- Phrase is a sequence of words. For example "RoundTeam is an awesome service!" is a valid phrase to retweet.
- It's possible to use quotes and logical operators like AND, OR. For example, to match tweets containing both words "#tag1" and "#tag2", use #tag1 AND #tag2 item.
To retweet exact phrase, take it into quotes, for example, "quantum physics" and use Exact Match filter.
- It's possible to specify items/phrases in your native language.
- Use filters to additionally filter tweet results
- Note, that RoundTeam has limits on the amount of different items per Team.
How to retweet from specific Twitter account(s)?
Use retweeting from List to retweet from a group of one or more Twitter accounts.Here is also step-by-step tutorial in our Blog
How to configure retweeting from Lists?
A list is a curated group of Twitter users. You can retweet from your own lists or lists created by others. Retweeting from lists allows retweeting everything from a group of one or more Twitter accounts.There are 3 steps to configure retweeting from any public Twitter List:
- Pick existing or create new Twitter List.
- Add Twitter accounts you'd like to retweet to this List.
- Add this List to RoundTeam.
- Click plus button next to "Lists" section of your Team
- Insert "RT_RaceSonoma" to the username field, "favorite_drivers" to the listname field (no quotes)
- Insert any hashtag, mention, keyword, phrase you want to retweet from this list to "hathtag" field, or leave it blank to retweet everything.
Note: Lists can be additionally filtered by using various Filters.
How do I define from whom to retweet?
Each Team has four categories where you can specify #hashtags, @mentions, or keywords to retweet. Team can retweet from its followers, from those who are followed by it, and from all Twitter. It can also retweet from any public Twitter list. Be careful with retweeting popular items. Twitter has limits on the number of retweets per day and per 30 minutes.How to filter Tweets?
Tweets for each hashtag, mention, keyword or list can be additionally filtered. Typical use cases are profanity filters, filter to skip conversations, etc.- Text filter – provide one word or phrase which will be used as filter. Tweets containing this word or phrase will not be retweeted. You can specify #hashtags, @mentions to be filtered as well.
- No Conversations – this filter prevents tweets which start from user @mention from being retweeted.
- No Retweets – this filter can be applied only to Lists. It will allow Team to retweet only updates posted by List members, but not retweets they made.
- Maximum URLs – define a maximum number of URLs allowed in retweeted Tweet. This number should be in a range from 0 to 10. Tweets which contain more URLs will not be retweeted.
- Maximum Hashtags – define a maximum number of #hashtags allowed in retweeted Tweet. This number should be in a range from 0 to 10. Tweets which contain more #hashtags will not be retweeted.
- Maximum Mentions – define a maximum number of user @mentions allowed in retweeted Tweet. This number should be in a range from 0 to 10. Tweets which contain more user @mentions will not be retweeted.
- Exact match – use this filter to retweet exactly what is configured in dashboard. Tweet will be checked to contain exactly your tag or mention to be retweeted. For example, if you specify to retweet some user mention from Everyone you will also get all tweets from this author. Use this filter to avoid such behaviour. In retweeting from List, use this filter to avoid retweeting deviations of specified tag. For example, you made the following configuration RoundTeam/some-list/#tag. Use "Exact match" filter to avoid tweets containing #tag1, #tags etc from being retweeted.
Feel free to send us your suggestions about what other filter types you'd like to see in RoundTeam.
To configure filters:
- Click on retweet item.
- Add up to 5 filters you want to apply from drop-down list.
- Click "Save filters"
How long will it take to make a retweet?
For tags: It depends on how active is your auditory. For the first 48 hours we will search for new tweets every 5-15 minutes. After 48 hours, we evaluate number of delivered retweets and adjust search interval. More "active" tags are searched more frequently, less active tag will be searched once in a while. So, depending on tag activity retweet will happen anywhere between 5 and 60 minutes.For lists: retweet from the list appears in 3-6 minutes after original tweet was posted. In some rare cases it may take up to 15 minutes. Retweeting from List doesn't have 48 hour evaluation period.
How do I prevent retweeting from particular Twitter account?
Sign in to Twitter on behalf of the Team and block this account on Twitter. Blocked accounts are not retweeted. More about how to block specific accounts on Twitter here: https://support.twitter.com/How many retweet items can Team have?
Currently each Team may have up to 5 different retweet items totally in Followers/Followed/Everyone categories, plus 3 retweet items from Lists. Contact us roundteam@roundteam.co if you need more.Are there any retweet limits?
Be careful with retweeting popular #hashtags or @mentions. Twitter has limits on the number of updates per day and per 30 minutes. If the Twitter limit is reached, your account may be blocked for one hour or one day. More about Twitter update limits here: https://support.twitter.com/. RoundTeam doesn't have any limits on the number of retweets.Are there any limitations on the amount of followers or followed people?
For each Team there is a limitation of 200,000 followers or followed accounts. It means that, for each Team, RoundTeam will retweet from the first 200,000 followers and 200,000 followed accounts. For Teams which have bigger number of followers or followed accounts some retweets may be skipped.How do I link several Twitter accounts to my dashboard?
You can link many Twitter accounts (Teams) to your RoundTeam dashboard.- Click on "Link Twitter account"
- Click "Sign out" on Twitter authorization page
- Enter username and password of Twitter account you'd like to connect to RoundTeam
- Click "Authorize app"
Why "Team activation not permitted" message?
If you see this message, it means that your teams were intentionally blocked by us. Sometimes we block Teams if we believe they violate Twitter rules and Automation best practices. Make sure you've read our bot-nets policy.If you think, your account was blocked by mistake, please feel free to contact us at roundteam@roundteam.co.
How to re-connect Team to RoundTeam?
Sometimes it's needed to re-connect Team to RoundTeam. It may be required especially when you don't see your Team retweeting stuff. Make sure you understand retweet timeframes, though. These are the steps to re-connect Team to RoundTeam- Log in to RoundTeam, Disconnect your Team from our service
- Log in to Twitter
- Go to this URL: https://twitter.com/settings/applications
- Revoke access from your Twitter application (the one you registered to RoundTeam)
- Go back to RoundTeam, link your Team again via "Link Twitter account" button.
If it doesn't help, and you still don't see your retweets, please email us roundteam@roundteam.co. We will do our best to resolve this issue quickly.
Why does Twitter reject application credentials?
We do not have any control on how Twitter verifies credentials. From what our users report, sometimes Twitter may reject even a fully valid application. Don't panic, here are a few tips which will help you to solve this issue:- Make sure that you copied both, consumer key and consumer secret correctly.
- Make sure you have filled all fields while registering application at dev.twitter.com, including "Callback URL".
- If above items didn't help, just delete your application and create a new one.
Why is my user blocked?
We may block users only for the reason of stopping spam on Twitter. More information is on welcome page and in our "Bot-nets policy". If you believe you was blocked by mistake, please send us an email to roundteam@roundteam.co. In this email, please provide the following information:- Twitter user name which was blocked in RoundTeam.
- Number of Teams you added to RoundTeam
- Why do you think you was blocked.
Why is retweet item blacklisted?
We block retweets items to stop mass automated retweets. Automated retweeting of single item by multiple Twitter accounts is prohibited by RoundTeam policies and Twitter rules. This action confuses Twitter trends and other internal mechanisms, so is classified as spamming. More information is on welcome page and in our "Bot-nets policy". If you need to retweet blacklisted item, please send us an email to roundteam@roundteam.co. In this email, please provide the following information:- Retweet item (#hashtag, @mention, phrase) you want to retweet.
- How many Twitter account under your control will retweet this item?
- What is your use case, why do you need to retweet this particular item?
How to give write access to my application?
Your previously registered Twitter application should have "read and write" permissions to be able to work with RoundTeam.- Log-in to dev.twitter.com
- Click your username at upper right corner, select "My applications"
- Pick application you connected to RoundTeam
- Click "Settings" tab
- Scroll down to "Application Type", select "Read and Write" access
- Save your settings
- Go back to RoundTeam web-site
- You need to re-connect each active Team again, to authorize new permissions. If at least one active Team will not be re-connected, you will continue seeing error message.
- To re-connect Team, click "Link Twitter account" and authorize Team account again. This will just update credentials, your retweeting configuration will stay the same.
How do I prevent someone from retweeting me?
RoundTeam is totally committed to NOT distribute or produce spam. If your tweets are retweeted by unwanted Twitter user, you can easily stop this by blocking this user on Twitter. Users blocked by you are not able to retweet your tweets.Complete information on how to block particular Twitter user is here: https://support.twitter.com/
If you see, that your tweets are retweeted by multiple Twitter accounts, connected to RoundTeam, and you don't want this to happen, please send us an email to roundteam@roundteam.co.
What is Promotional Tweet?
All great things should be free. RoundTeam services are not an exclusion. You can use all RoundTeam features for free. If you choose this option, you agree to let Twitter followers of your Teams know, that RoundTeam is used to share relevant tweets and communicate with them. RoundTeam will post the following Tweet into your Team’s feed after every 20 - 40 Contributed Tweets:“Contributed tweets of @YourTeamName are delivered by @RoundTeam“
For example:
You can opt-out from Promotional Tweets at any time for just $3.99 a month. Important note: Please, make sure you read and understood RoundTeam Terms of Use and anti-spam policy. Our service has obligations to operate in strict compliance with Twitter automation rules and best practices. We may suspend retweeting from your Teams because of Twitter rules violation. If this happens, RoundTeam does not provide refunds for any payments you already made.